Electric Reliability Council of Texas (ERCOT)   Objective: Design the user interfaces for three major applications: Outage Scheduler, Market Manager and the Market Information System. ERCOT operates the electric grid and manages the deregulated market for 75% of the state of Texas. In 2003, the Public Utility Commission ordered ERCOT to change the design of the wholesale electric market. This required building new systems and making major enhancements to existing systems. Outage Scheduler is used to schedule transmission and generation outages. Market Manager enables ERCOT's market participants to enter bids, offers and trades in the nodal wholesale market. Both of these applications required a custom-designed user interface. The Market Information System is a portal which allows market participants to access reports, extracts, dashboards and other documents and offers users the ability to customize their home page. My role on these projects was to gather usability requirements from end users and design the user experience. This included information architecture, interaction design and graphic design. In doing this design work, I created common elements across all ERCOT systems to present the user with consistent appearance and behavior. Outage Scheduler Market Manager Market Information System Click on image to view screen shots at full size and to view related documents.   Oklahoma Department of Human Services Performance Management Process (PMP) Course   Objective: Convert the content from an instructor's manual into a web-based course, incorporating graphics and a variety of interactive features. The course must be designed to keep track of a user's progress and score how they performed on the exercises. Although this course is offered to supervisors in a classroom setting, Oklahoma DHS wanted to deliver the course through Internet to reduce travel costs and to provide immediately access to the material. On this project, I developed the instructional design and information architecture for the course. I was the project manager, overseeing the user interface design team and coordinating with the technical team and client. I also created the illustrations, wrote copy and constructed the HTML pages. The project was developed using Java Server Pages and Java applets. This project was contracted through The University of Oklahoma, who conducted usability testing and reviews. The course was well received and had minimal changes following the user testing.   PMP Course to top This viewlet shows a sampling of the PMP course. (SWF)   Auto Driveaway Co. Quick Quote System   Objective: Create a web-based application that enables Auto Driveaway's clients to get quotes and place orders online. Auto Driveaway transports vehicles across the country and around the world – from single vehicles for private shippers to Fortune 500 company fleets. Auto Driveaway wanted its corporate partners to have the ability to login to a custom application through its website. From this application, clients can obtain a quote, place an order and manage their worklist. On this project, I began by documenting the business processes, then designing the flow of the screens to mirror how users work. I then produced the HTML files for the developers, who then created Java Server Pages. The client wanted the graphic design to be centered around Auto Driveaway's existing website.   Quick Quote System to top This demo was used to market the Quick Quote System. (SWF)